Contacting billing support

If you need assistance with billing questions, payment issues, subscription changes, or other account-related concerns, you can contact our billing support team directly.

Copied!When to contact billing support

Contact billing support for help with:

• Payment issues - Failed payments, updating payment methods, or billing errors
• Subscription questions - Plan changes, upgrade/downgrade assistance, or billing cycle inquiries
• Account access - Issues accessing your account or billing dashboard
• Refund requests - Questions about refunds or billing disputes
• Usage clarification - Understanding your usage charges or tier limits
• Invoice questions - Requesting copies of invoices or clarifying charges

Copied!How to contact support

Contact our billing support team through the support portal.

You can access this form from the link above or directly from the IDE as shown below.

Copied!What information you'll need

When you access the support form, you'll be asked to provide:

• Full Name - Your complete name for account verification
• Email Address - The email associated with your Kiro account
• Subject - A brief description of your issue
• Description - Detailed information about your billing question or issue

Copied!Tips for effective support requests

To help us resolve your issue quickly:

• Be specific - Clearly describe the billing problem you're experiencing
• Include relevant details - Account email, subscription tier, approximate dates of issues
• Mention previous attempts - Let us know if you've tried any troubleshooting steps

Copied!Alternative resources

Before contacting support, you might find answers in these resources:

• Billing overview - Complete guide to Kiro's billing system
• Managing your payments - Self-service payment management
• FAQs - Frequently asked questions about Kiro
• Troubleshooting - Common issues and solutions