Contacting billing support

If you need assistance with billing questions, payment issues, subscription changes, or other account-related concerns, you can contact our billing support team directly.

Contact billing support for help with:

• Payment issues - Failed payments, updating payment methods, or billing errors
• Subscription questions - Plan changes, upgrade/downgrade assistance, or billing cycle inquiries
• Account access - Issues accessing your account or billing dashboard
• Refund requests - Questions about refunds or billing disputes
• Usage and invoice questions - Understanding your usage charges, tier limits, or clarifying invoice line items

Contact our billing support team through one of the following private channels:

• The AWS support portal
• The Billing Support form in your Kiro account settings

These channels keep your personal and payment information secure. Do not use kiro-cli issue or public GitHub issues for billing inquiries, as those channels are public and not appropriate for sensitive account information.

When you access the support form, you'll be asked to provide:

• Full Name - Your complete name for account verification
• Email Address - The email associated with your Kiro account
• Subject - A brief description of your issue
• Description - Detailed information about your billing question or issue

To help us resolve your issue quickly:

• Be specific - Clearly describe the billing problem you're experiencing
• Include relevant details - Account email, subscription tier, approximate dates of issues
• Mention previous attempts - Let us know if you've tried any troubleshooting steps

Before contacting support, you might find answers in these resources:

• Billing overview - Complete guide to Kiro's billing system
• Managing your payments - Self-service payment management
• FAQs - Frequently asked questions about Kiro
• Troubleshooting - Common issues and solutions