How can we help?
Pick the channel that fits and we’ll route you to the right place. For how-to questions and setup, start with the docs.
Billing & account
Questions about your subscription, credits, invoices, or taxes. Manage your plan from your account settings, or read the billing docs — including contacting billing support. If your account is suspended and you can’t sign in to app.kiro.dev, contact AWS Support instead.
Get help / report a bug
Something broken or behaving unexpectedly? Check the changelog for recent fixes and the troubleshooting guide first, then open a GitHub issue with steps to reproduce. If you have an AWS Support plan, you can open a case in the AWS Support Center instead (how to get started).
Request a feature
Have an idea that would make Kiro better? Suggest it and see what other builders have already proposed.
Report a security issue
Found a vulnerability? Please report it privately through our security policy — don’t open a public issue for security reports.
Talk to sales
Rolling out Kiro across a team or organization? Our team can help with enterprise plans, procurement, and volume pricing.
Other ways to get help
Community and self-serve help for everything else.
Discord
Chat with other builders, ask quick how-to questions in #kiro-help, and share what you’ve built. It’s community-run, so use the channels above for account, billing, or security issues. Join the Discord.
Office hours
Ask the Kiro product team questions live and hear about new releases in bi-weekly #office-hours on Discord. See upcoming sessions.
Troubleshooting docs
Fix common issues with the troubleshooting guides for Crew, IDE, CLI, and custom agents.