Contacting billing support

If you need assistance with billing questions, payment issues, subscription changes, or other account-related concerns, you can contact our billing support team directly.

Contact billing support for help with:

• Payment issues - Failed payments, updating payment methods, or billing errors
• Subscription questions - Plan changes, upgrade/downgrade assistance, or billing cycle inquiries
• Account access - Issues accessing your account or billing dashboard
• Refund requests - Questions about refunds or billing disputes
• Usage and invoice questions - Understanding your usage charges, tier limits, or clarifying invoice line items

When you access the support form, you'll be asked to provide:

• Full Name - Your complete name for account verification
• Email Address - The email associated with your Kiro account
• Subject - A brief description of your issue
• Description - Detailed information about your billing question or issue

To help us resolve your issue quickly:

• Be specific - Clearly describe the billing problem you're experiencing
• Include relevant details - Account email, subscription tier, approximate dates of issues
• Mention previous attempts - Let us know if you've tried any troubleshooting steps

Before contacting support, you might find answers in these resources:

• Billing overview - Complete guide to Kiro's billing system
• Managing your payments - Self-service payment management
• FAQs - Frequently asked questions about Kiro